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FAQ's

Shipping

Large Size Products and Crating Policies  
Due to shipping requirements, products over 44 inches, may need to be crated at an additional cost. You will need to be present to sign for the crated shipment. 

Standard Shipping is 3-12 business days. An email will be mailed out with tracking or you can reach out to us for help. studio@julesfrazier.com

Prints, Frames

We print on Canvas, Giclee prints with wood frames. Please reach out if you have a special request!

Returns & Shipping damage

We do not accept returns. If the product is damaged, please take photos of the packaging and framed print and send within 48 hours and we will review. We will let you know if a replacement product is approved. Please send photos and original order number to studio@julesfrazier.com. 

HOW DO I CONTACT CUSTOMER SERVICE?

studio@julesfrazier.com

HOW DO I CANCEL MY ORDER?

If you need to cancel, sometimes we can refund, please call 206-915-6776 and email jules@julesfrazier.com within 24 hours of order. 


Contact US

(206) 915-6776 / email: studio@julesfrazier.com

Monday - Friday: 8:00 AM - 5:00 PM / PST

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

We do not give refunds however we stand by our products and want to ensure you satisfaction. Please inspect your order for damage on the packaging or concealed damage. Any other issues please reach out right away. Print color can vary slightly due to color calibration on every screen / monitor and device.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

We align with partners that use archival papers and inks. If you would like to know more, please get in touch with us and we can provide additional information.

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This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

 
 
 
 
 
 
 
 
 
 
 
 
 

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